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<\/p>\nA better interaction between the business world and public administration offices and contacts appears to be a possible goal. The two priority actions according to the entrepreneurs interviewed are: the simplification of procedures and the number of documents required (for 78.4%) and the unification and integration of offices (for 53.6%).
\nSome steps in this direction have already been taken (self-certification, one-stop shop, online processing), however, much remains to be done, especially for aspects related to the organisation of the public 'machine'. In particular, according to 76.3% of the entrepreneurs interviewed, it is the search for a different and more collaborative, almost consultative, climate between businesses and public administration that needs to be strengthened, in order to find the best conditions for working in synergy.<\/p>\n
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The Monitor Impresa&Burocrazia \"In cerca d'intesa – I rapporti fra aziende, burocrazia e Pubblica Amministrazione\" analysed the relationship of entrepreneurs with bureaucracy, especially from a subjective point of view, the perceived is, in fact, decisive in constructing the reality of a not infrequently problematic relationship.
\nThe survey was carried out in February and March on a sample of 343 companies extracted from the Unindustria Treviso register, considering their size and sector.<\/p>\n
RELATIONS WITH THE PUBLIC ADMINISTRATION
\nIn the second half of 2014, the companies surveyed interfaced with a variety of public bodies (73.5% with the Chamber of Commerce, 66.3% with the Inland Revenue, 59.9% with their municipality and over 50% with INPS and the Customs Agency).
\nHowever, bureaucrats and bureaucracy are not placed on the same level. In fact, the respondents distinguish between the professionalism of the officials, who are evaluated positively (courtesy and helpfulness for 72.8% of the entrepreneurs and the competence of the staff for 63.3%, the adequacy of opening hours and days open to the public for 59.4%, the possibility of obtaining comprehensive information on needs for 53.0%) and the organisation of the institutions, which are strongly criticised for their lack of functionality, cumbersomeness and opacity.<\/p>\n
From the construction of the Index of Satisfaction with the Public Administration (the sum of the evaluations expressed towards the different indicators) three groups of judgements emerge. The largest group expresses 'Dissatisfaction' (61.9%) and is mainly made up of the owners of Micro enterprises (up to 9 employees, 71.1%), the 3A sector (Agro-industry, Clothing, Furniture, 73.9%) and those who have received an inspection visit (75.0%). One third of the respondents (33.8%) express 'Satisfaction', this opinion is expressed in a directly proportional manner as the size of the company increases, reaching 39.3% among the Large ones (over 50 employees), those who have a weak opening to the foreign market (<20%, 37.5%) and those who have not received inspection visits (37.4%). The third group is quantitatively marginal and expresses an assessment of 'Excellence'.<\/p>\n
ENTERPRISES AND PUBLIC ADMINISTRATION
\nOn average, for about two-thirds of the industries associated with Unindustria Treviso, one week per month is spent on responding to requests from the public administration, and the sector that turns out to devote the most time to such fulfilments is the metalworking sector (32.8% devote more than 6 days\/month to it).
\nIn more than half of the cases (51.7%), it is an employee of the company who follows the bureaucratic procedures, thus taking time away from his specific tasks. Only 18.3% of those surveyed have a specifically dedicated office, for a similar proportion (18.8%) it is the owner or a spouse of the owner who directly follows the bureaucratic procedures, while 11.2% delegate the function to an external professional.
\nTax and customs formalities take up the most time (67.5 per cent), followed at a distance by personnel management (47.8 per cent), certification documentation (33.2 per cent) and occupational health and safety (23.2 per cent).<\/p>\n
COMPANIES AND INSPECTION VISITS
\nInspection visits also divided the respondents. There is a predominantly positive recognition of the work of the officials in charge, four fifths of the respondents (80.2%) perceived a respectful attitude, 73.1% a professional attitude, and 61.9% a collaborative attitude. Conversely, quite a few perceived an inquisitive (41.9%) and invasive (32.2%) air. In a quarter of cases (26.0%) even aggressive.
\nHowever, the two orientations do not find elements of univocal generalisation, they seem to depend very much on the individual case: on the attitude held by officials, on the level of cooperation. This, in turn, produces word of mouth, the construction of a representation based on perception or on the most critical and striking cases. So much so that those who feel a sense of concern when faced with an inspection visit are more those who have never had one, rather than those who have already experienced one.<\/p>\n
In 2014, just over a quarter (27.2%) of the sample were subject to inspection visits. The most affected were the Large ones (over 50 employees 51.9%), although a fifth of the Micro ones (19.7%, up to 9 employees) suffered the same fate. The most affected are the companies in the 3A sector (36.8%) and, in particular, those most exposed to production relations with foreign markets (33.3%).
\nAt the top of the list of bodies that most carried out inspections and controls at member companies are: the Service for Prevention of Hygiene and Safety in the Workplace (SPISAL: 60.2%), the Local Health Authorities (53.6%) and the Revenue Agency (50.6%). Through the construction of the 'Pressure Index' of fiscal visits (the average ratio between the number of visits and the number of days devoted to each visit), it is possible to identify the burden that a visit places on a company. The ranking sees the Revenue Agency come first (Index equal to 824), followed at a great distance by the Customs Agency (195), the ARPAV (167) and the NAS (125).<\/p>\n
According to the respondents, in order to make the burden of inspection visits more manageable, an attitude of cooperation and advice should be promoted on the part of officials in identifying possible solutions together with the company (76.3%) to any problematic aspects. Secondly, there is the proposal to invite the company to regularise any irregularities, rather than to impose penalties (65.7%).<\/p>","protected":false},"excerpt":{"rendered":"
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